Returns & Refunds Policy

We want you to love our protein-packed treats as much as we do. If for any reason you’re not 100% satisfied with your purchase, we’ve got your back. Here’s how it works:

Returns 

Since our products are food, we can’t accept returns. We hope you understand that once they leave our hands, they can’t come back. But don’t worry, we’ll make it right!

Refunds 

If something’s wrong with your order, like damaged packaging or an incorrect item, shoot us an email at shirley @goodwordfoods.com, include your order number, and a picture of the issue. We’ll review it, and if approved, we’ll process your refund to your original payment method within 5-7 business days.

Exchanges 

While we can’t do exchanges on food items, if you received a product that wasn’t up to our usual standards, we’ll make it right with a refund or a replacement.

Shipping Issues 

Once the package leaves our facility, it’s in the hands of the carrier. If your package gets lost or delayed, please contact the shipping provider first. If they can’t help, email us, and we’ll see what we can do.